1. How do I track my order?
Once your package ships, you’ll get an email from support@kairii.de with:
- Your carrier’s tracking number
- A direct link to view current status
Click the link or enter the tracking number on the carrier’s website to see real-time updates.
2. I haven’t received a tracking email—what should I do?
Please allow up to 24 hours after your order confirmation for our warehouse to process and hand off your package. If you still haven’t received tracking info after one business day, email us at support@kairii.de with your order number, and we’ll investigate right away.
3. My tracking shows “Delivered” but I haven’t received my package.
Check around: Ask neighbors or your building’s mailroom—sometimes carriers leave parcels in a safe spot.
Still missing? Email support@kairii.de with:
- Your order number
- Tracking number
- Any screenshots of the status
We’ll liaise with the carrier to locate your package or arrange a replacement if needed.